Privacy Policy

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We would like to let you know that your privacy and how we store your information is really important to us at prelovedsilver.com

We know privacy policies can be long and boring so we have done our best to make it clear and easy to understand

If you don't want to read the whole thing here is a short version of what it says.

*Most of the information we store is required for you to buy something from us-like your address and name.

*We also keep some information to help you find the products that you love on our website.

*This includes what you have bought and how you found us. Any personal data we do hold is encrypted and has restricted access within our business.

*We don't share your data with any other company that might wish to sell you something.

*We may share limited data with other companies to help with our own marketing. They are not permitted to share it with anyone else.

*We delete your customer data if you are no longer a customer after 4 years.

*You can also delete your entire account if you wish.

The long one.

WHAT INFORMATION WE COLLECT

*Any personal details you type and submit, such as name, address, email address, this is primarily used to process orders. Data collected may also be used to make sure you see the products most relevant to you getting you the products you want as quickly as possible.

*Your IP address is automatically logged by our web server. This is used to note you're interest in our site for statistical purposes and may be combined with other data we process to identify your growing behaviour.

*Your email preferences-if you want to hear from us! We will combine order and browsing data to make sure you get emails tailored to you.

*WE DO NOT hold sensitive payment details such as your card number, expiry date and security code. All credit card payments are handled through our third-party payment processor.   

*Any personal information we collect will be in accordance with the general data protection regulation (GDPR) and other laws. The details we collect will be used by us and our third-party contractors.  

*To process your order

*To comply with legal requirements

*To keep you up to date with our latest offers

*To offer you the most relevant service  we possibly can

*To make sure our advertising is relevant to you.

By registering an account with us, contacting us by email, our contact form through live support, or by placing an order with us , you consent to the transfer of your personal data where it may be used by third-party contractors.

WHO WE SHARE YOUR DATA WITH

*Google. When you are logged in, or create an account on our website for the first time, you will automatically be assigned a unique user ID, This is an anonymous string of numbers and does not contain personal information such as your name and email address. We provide these numbers to Google every time you log in to your account.  This allows Goole to add you to an anonymous group of browsers to which we may serve relevant adverts to, based on your growing behaviour and purchase history. In practice, this means that if you view our site on one browser, or one device and then later search for products on another device you will be able to find your favourite preloved silver products more quickly and easily.

*Royal mail & carriers.

Royal Mail is our chosen carrier in the UK. We may use other couriers and other carriers with whom together with the royal mail we share your name and address and if relevant your phone number.

*Facebook. If you are logged in to Facebook and you visit our site Facebook will be able to see what pages on our website you have visited and you may be served content on Facebook relevant to the type of products you have shown an interest in Facebook does not share your profile with us , or tell us whether you have a Facebook account however based on the email addresses we provide Facebook may add your Facebook profile to an anonymous list of profiles which may be collectively be served content specific to prelovedsilver.com. Facebook will not use the emails we provide to allow third-parties to market products to you.

Well that's it folks sorry it's so boring but we are just doing what every other site does and we really don't want to know or keep information on you other than marketing our business to help us grow and survive.