Terms and Conditions

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A big hello and thank you for visiting prelovedsilver.com.  When you use our website either as a registered customer or a guest you agree to adhere to these terms and conditions which set out the basis on which you can place an order, the contract which is formed when we send goods to you, aftersales help you can expect from us and how we may use the website.

WHO WE ARE

prelovedsilver.com is our trading name and any references to "us", "we" and "our" in these terms are references to prelovedsilver.com. We are sole traders based in the UK our office is 10 Weydown court, Weydown road, Surrey GU27 1BT this is also our trading address.   

DELIVERY

We know that speed is important to you so we aim to ship orders placed before 3 pm the same day (Monday to Friday) or the next working day if it is the weekend or bank holiday. At peak times and in a lockdown dispatch times and delivery can take longer than normal.  Also, lockdown may affect royal mail deliveries.

All purchases are posted tracked and signed for, at your own expense we can post next working day delivery to UK mainland.

We use airmail to ship small items to Europe and Worldwide. Delivery times to Europe are typically around 3 to 7 working days but this may be affected by Brexit we will have to wait and see.   The rest of the world is typically 5-14 days but this may vary.

As soon as the good are delivered to your door you are responsible for them. We will only deliver goods to the address on the order.

RETURNS

 Customers in the EU can cancel and return good for any reason. We offer a 14-day return offer for any reason within 14 days of the goods arriving. This does not affect your statutory rights and includes the 14-day cooling-off period. If you return the goods you will be refunded within 14 days., you must return the goods to 10 Weydown court, Weydown roan, Haslemere , Surrey GU27 1BT and you are responsible for the postage costs of returning the goods to us. We would advise you to use a recorded method of posting the goods back to us.

MISSING ORDERS

Sometimes things can go missing in the post. If you order an item and it has not turned up within 7 working days in the UK, 14 days in the EU and 20  working days in the rest of the world, then we will send a replacement or cancel the order.  We will contact you to discuss the best resolution.

PRODUCTS AND PRICING

We try to ensure all the information on our website is accurate, however, we sometimes make mistakes. All our products images, dimensions, weights, descriptions and photographs are approximate and may vary. You should not rely on these product specifications, and we will not be held liable for any incorrect information. If we discover that any goods have incorrect information, including our prices due to typographical errors we reserve the right to cancel your order. All prices do not include delivery charges . We are entitled to make adjustments to prices, the imposition of any tax or duties or if there has been a typographical error or omission in the published price whether or not the order has been confirmed. We will inform you of the correct price and give you the opportunity to cancel the order.

If you are ordering goods for delivery outside the EU, the recipient will be responsible for any duties and taxes levied at the point of delivery. 

ACCEPTING YOUR ORDER

All goods displayed on our website are invitations to treat. When you place items in your cart and confirm an order you make an offer to purchase those goods from us. You will receive a confirmation email confirming your offer. The contract for sale of goods will be completed once that offer has been accepted by us. This acceptance occurs at the point at which we send an email confirmation to you confirming the dispatch of the good. Untill such time as the good have been dispatched there is no contract for the sale of good. The offer will be deemed to be accepted in the UK regardless of the country of residence of the servers in which your email box is stored.

INTELLECTUAL PROPERTY

All materials and information on the website including without limitation any trade names, source code, logo, design,text,graphics and their arrangement are licensed to or are exclusive property of us. You may not copy,distribute, modify, alter, republish or transmit the content in any former by any means without our written consent . You may access and use the content and the site for your personal use only. You may print or download extracts for your personal reference and direct others to the site via links. You may not publish the site in any  of the content for commercial purposes without a valid licence. If you do decide to print off one copy or download any of the material you must not modify this in any way.

PRIVACY AND DATA PROTECTION

These terms incorporate our privacy policy.

REVIEWS AND FEEDBACK  

You may post reviews, comments, feedback, questions and other content to the website ("user content") provided that such user content is not abusive, defamatory, obscene, illegal or infringes the privacy or intellectual property rights of another or is otherwise injurious to third parties. You may not post  "spam" or misleading user content or any other content which is factually incorrect or misleading.

We may use user content non-exclusive, irrevocable, royalty-free and fully sub-licensable worldwide license to use, reproduce, adapt, modify and publish the user content in any media, to use the name you submit in connection with any user content including any ideas, concepts, know-how or techniques in user content.

ACCESSING OUR WEBSITE

You can access our website temporarily but we reserve the right to access all or part of the site to modify and change the site, there may also times when the site is undergoing refurbishment or the server on which the site is hosted is unavailable.  You must ensure that your login details and password are secure and kept secret to prevent unauthorized access to your account by somebody other than you and you must ensure after logging in on a shared computer to log out of your account. We may disable any password at any time if in our opinion you have not complied with any of the provisions of these terms. You are responsible for all of your activity in connection with accessing the site and we may terminate your use of the site for any suspected fraudulent, abusive or illegal activity. You may not post or transmit or cause to be posted or transmitted any communication or solicitation designed or intended to obtain personal data from any user of this site. You must comply with all applicable local, state, national and international laws and regulations that relate to your use of our activities on the site . We reserve the right to report any potentially criminal activity to law enforcement agencies.

LINKS

You may link the site provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it. You must not establish a link in any such way to suggest association, approval or endorsement on our part where none exists. You must not establish a link from any website that is not owned by you. Our site must not be framed on any other website. We reserve the right to withdraw linking permission at any time without notice.

INDEMNITY

You agree to indemnify and hold us harmless of any claim, action demand, loss or damage made or incurred by any third party arising out of or relating to your conduct, your use of the site, your breach of terms or your breach of any rights of third parties.

GOVERNING LAWS AND JURISDICTION

These terms and any dispute or claim arising out of or in connection with them or their subject matter formation shall be governed by and constructed in accordance with the laws of England and Wales. The English courts shall have exclusive jurisdiction over any claim arising out of or in connection to these terms and your use of this site.

VARIATION

We may revise these terms at any time without prior notice. Some of the provisions contained in  these terms may be superseded by provisions or notices published elsewhere on our site.